Update 10/31/2020 - Slow replies and delays
over 3 years ago
– Sat, Oct 31, 2020 at 11:01:38 AM
Slow replies and delays
Sorry for not replying and being absent in these 2 months, unfortunately as many are aware my wife lost her father in September, and Monday her Aunt also passed away. Since her family lives away from us, we had to do extensive travel both to assist her family during such time, and also to solve several bureaucratic issues. This has caused me to fall behind on emails and updates.
Please be patient I am working on it.
All STL files have been sent a few weeks ago via backerkit, please if you had STL files check your spam box. Files were sent to the email you used on backer kit.
Update10/19/2020 - Production
over 3 years ago
– Tue, Oct 20, 2020 at 03:14:56 AM
Production
Waiting for some images from the factory, but production is almost completed. We are having a few day delay cause the large number of models ordered and minor COVID related issues getting material to the factory, but is only a few days.
Emails
I replied all emails up to Saturday, in case you did not get an answer maybe your mail got sent to spam, or the address was typed wrong, or I missed it :( please send a new one. Always use [email protected] I will get back to you. Usually when I make an update I get 40 to 50 emails... so please be patient I will reply.
Address
As soon as the production is ready to ship I will give you 5 days to make address changes and fixes, so no worries, we have time.
Useless Excuses
I understand you may be mad for slow replies, but we had a chain of serious issues in my wife family, including my father in law passing away, and her aunt ending in the hospital at 90 years old for a broken leg. They live 5hrs away and we had to travel a lot to assist them during this bad times. We are also in the process of selling and moving to a new home. I am doing my best to keep up and posting updates regularly as we always do, but is been hard in the past 2 months.
Update 10/09/2020 - Update
over 3 years ago
– Fri, Oct 09, 2020 at 01:18:44 PM
Update
Apologize all for the delay. Let me start saying that is all going the way it should be. Schedule for delivery is on time.
The factory is already casting the parts, order has been placed and paid.
In the past 2 months, my wife lost her father and the old aunt got sick, so we had to spend a few weeks visiting the family to assist, on return we started catching up on emails and orders so forgot to post an update.
I just asked the factory for some images of the masters, I will do an update very soon.
Backerkit Survey Sent
over 3 years ago
– Sun, Sep 13, 2020 at 12:25:31 PM
Survey
Survey has been sent. You will get a mail from Heresy Lab with title:"Response Needed - Get your reward for Talon...." If you don't see it search your SPAM folder.
If you did not get a mail please email us at: [email protected]
Slow Response Rate
Unfortunately my wife father got very sick last month, and may not be with us much longer. Lately we have been traveling to visit her family every weekend. Thus my replies to email may take a few days. I am trying to catch up as fast as I can, please be patient.
Issues with the pledge manager?
Please use only the below email, is the fastest way to contact us. We do not often read KS, FB, messenger and other messages.
Update & Pledge Manager
over 3 years ago
– Mon, Sep 07, 2020 at 09:14:48 PM
Late Update
Unfortunately a few weeks ago we discovered that my father in law is terminally hill, so we have been spending time to visit and support the family, this the cause of the delay in updates.
In the meanwhile I completed the Pledge Manager and should go up this week. I will post and update as soon as it goes live,
Weapon Upgrades are done, so several Heavy will get both options included with the model for free.
