UPDATE 12/02/2020 - Good news Packages found
over 3 years ago – Wed, Dec 02, 2020 at 12:25:52 PM

Missing Packages

Just a quick update, all misisng packages were found. The shipping company in charge told us that UPS left them in the warehouse by "mistake"... not sure what happend but of 26 original order we got 18 for now. The shipping company has now selected DHL that will handle the shipping. We got tracking and will update soon. 

We are shipping Faith & Honor as all new models were present in the original 18 boxes, and we had stock already in to fullfill the older models. Unfortunately only a few of the HK1 models were in these boxes, so we need to wait for the remaining to get here to start shipping them. 

We are doing our best to get them out asap. 

Good news is that probably all F&H models will be shipped by then (if we have enough models as many are part of the 8 missing boxes), so we can concentrate only on the HK1 models. 

More updates coming...

UPDATE 12/01/2020 - Package incoming
over 3 years ago – Tue, Dec 01, 2020 at 09:59:24 AM

Models are almost here

We just got most of the Faith & Glory models in, but will missing 9 cartons. Off course most are HK1 models :(, waiting on DHL to give us a response. Hope they get here soon. 

In the meanwhile we are shipping out the pledges that we have received the models for.

GREATER GOD KS is now live!

We just launched the GREATER GOD KS  in case you want to add a few aliens to your collection. 

And files will now be relapsed both un supported and pre supported. 

Models incoming, what is next (READ IS IMPORTANT!!!)
over 3 years ago – Fri, Nov 27, 2020 at 09:42:13 AM

Models Incoming

DHL states 1 Dec, we already paid customs, so next week we should start sending the packages.

If you have 1 to 3 miniatures you will not get a tracking number. 

Any order with more than 3 models will get a tracking number in Backerkit message. Please make sure to check it once we state your country has been mailed. 

Tracking number will be similar to: EB123456789IT with EB starting and ending in IT.

What you need to do? Well just wait :) but to be 100% sure do the following steps:

1) Go to www.poste.it and insert your track number in the Cerca Spedizioni

You will get an update like this:

Presa in carico means: Picked Up In Transito: In transit and you can see what city is in. In Consegna: Outt for delivery. 

2) Once in your country you can check with the following sites inserting the tracking number:

USA - USPS.com

UK - Parcel Force UK

Spain - Correros

Germany - DHL

France - Chrono Post France

Netehrlands - NL Post

Once in your country go to your national mail system site, and insert the code. 

3) Make sure to follow it, as with COVID they are not leaving notices, and if not picked up within 15 days it will get sent back to us. 

We will not be responsible for returned packages if no pickup is done. We will charge shipping again if this happens. 

Update 11/23 - Models incoming - Important info please read
over 3 years ago – Mon, Nov 23, 2020 at 11:45:29 AM

PLEASE READ IS IMPORTANT!!!!!!!!!!!!!!!!!

Production has been shipped

The models were picked up by the courier on Friday the 20th, and are now in route to us.

We hope to get them before the end of the month, so we can start fulfilling the orders as fast as we can. We will love to deliver them all before Christmas. As the first week of December we plan to launch our last KS for the year. Greater Gods are coming...

Delay

We apologize as we had over a month delay on these 2 Kickstarters. Unfortunately my wife family suffered 2 losses in less than 2 months, that caused us to do extensive travel to assist her family.

And COVID has delayed in minor way both shipping and production due to the difficulties the factory had to face with labor and acquiring supplies. We are back on track.

Pledge Manager

The pledge manager is open till Friday, then will be closed for good. Please make sure you have completed your pledge. We will not postpone other rewards for a few backers. Backers who fail to complete their survey will get a credit to be spent on our store. Refunds can be done (only for extreme cases), but we will deduct both fees, taxes and handling of the required paperwork, this means probably over 50% of the pledge if not more.

Shipping & Tracking

First wave of models will be sent to Australia were OTP terrain will handle the shipping for us oconus, this will allow us to pay for import taxes on your end, and will save you quite some $$$. Canada will be the second batch, we are still searching for a volunteer to receive and ship out the packages for us. UK will be the 3rd batch due to Brexit, followed by the USA and World, last will be Europe.

All packages that are sent via courier we are 99% sure will be delivered before Xmas, once shipped, we will upload the tracking number on Backerkit, (an email from backerkit will be sent) please follow the tracking on poste.it, and later with your nation mail system. USA will be USPS, France ChronoPost, UK Parcelforce, Netherlands Poste NL, DE will be DHL, Spain Correroros, not sure what are the other countries. Is you responsibility to check for the package. 2 or more emails will be sent out, and in many cases we noticed that postal system will not leave a tab informing the customers of the missed delivery, thus having the package returning to us. Once you get the email stating the package is ready for delivery if you have issues please contact us at: [email protected]

Priority Mail Shipping

Smaller orders will go out with Priority Mail and no tracking, this is for the smaller orders. These packages I can not guarantee delivery before Christmas, as the COVID situation has slowed down mail in a sensitive way.

Next Updates

Next update will be sent out each time a country or state has been mailed. And we will post a final date for reporting non delivery of goods.

Replies & Updates

Please be patient in getting replies, and only use the [email protected] email to do so, we are not reading FB, Messenger and other contact means, as we are behind answering emails.

Update and time lines
over 3 years ago – Sun, Nov 08, 2020 at 10:55:44 PM

First of all I will like to thanks all the backers who emailed me with their condolences. It was much appreciated.

Some updates:

Production

We had a few unexpected issues coming up in the past months so we may be 1 month late on scheduled shipping. I will like to apologize with it, but we are doing our best to catch up.

Mainly the loss of my wife Father and Aunt (second Mom) caused us to do some extensive travel and I did not have all the time to follow production as I wanted to. Then the KS went higher than expected, this means that we had to cast over 20000 miniatures instead of the 10000 we planned. Last we discovered a miniature defect, and now we had to cast 900 new models of it.

Production should be ready to ship by the 20th of Nov. Once here it will go in the mail as fast as we can.