UPDATE 12/22/2020 - Shipping
over 3 years ago – Tue, Dec 22, 2020 at 10:39:45 PM

All package are ready

Priority Mail is going out tomorrow in bulk.

Courier we are having issues with the provider site, so creating shipping invoices is extremely slow. 

Please bare with us, as Holidays and COVID are not helping. 

We are doing our best to get them all in the mail ASAP.

Update will follow as soon as all are out.

We already contacted a new courier and waiting a contract, this should make all future shipping much easier faster and more reliable. 

SHIPPING STATUS
over 3 years ago – Sun, Dec 20, 2020 at 12:31:36 AM

SHIPPING UPDATE

First of all don't panic if I did not respond to your emails yet, we have been quite busy making sure all packages were done. We still need to make our Xmas tree as the living room is a warehouse now. 

In about 2 weeks we sorted and prepared 1400 packages and packed over 40000 miniatures. 

All packages are ready, we still need to print about 200 waybill and all of them will be out of the door. 

PLEASE BE PATIENT WE WILL REPLY!

As we need probably another 3 days to finish, all emails about missing/broken or other issues will be replied after the Xmas vacation. On the 28th. This is the only time of the year were we get to see the rest of the family so bear with us if we take a few days off. 

On the 28th if not earlier I will start replying all the emails and fix any issue as we always do. Also I will post deadlines to report issues. 

PLEASE FOLLOW THE UPDATES AS THEY ARE IMPORTANT... 

Up to date we did everything we could to accommodate late requests, but we discovered a few felons who claimed their packages never arrived after a year from the KS. We sent new packages to fix the issue, but to find later with tracking that they had received it. This is why no exceptions will be made in the future. But don't worry we give wide margins to report any issue, and be assured we will fix it. 

ONLY WAY TO GET AN ANSWER TO QUESTIONS

is to use the email: [email protected] please no private messages or emails to other email. 

More updates coming soon

UPDATE 12/15/2020 - Shipping update
over 3 years ago – Wed, Dec 16, 2020 at 09:11:20 AM

Tomorrow shipping will start

Yes we did it, shipping will start tomorrow. 

More updates coming... 

Update 12/14/2020 - DHL nightmare
over 3 years ago – Tue, Dec 15, 2020 at 07:33:11 AM

DHL and packages

As we said two weeks ago packages were incoming. But have been stuck in customs clearance office for 7 days now. I have been calling DHL customs department selecting the correct numbers and always get a generic rep stating the department is too busy and try again later. Each call costs 0.35€ a minute, already spent 20.00€ and still no one calling back or replying to my email. I guess holidays and COVID are not helping. Is the first time we have such issue with DHL, loosing half order and with customs delays. 

I apologize for the delay, we are doing our best, we also want to finish shipping the models asap. 

UPDATE 12/06/2020 - Models Incoming
over 3 years ago – Sun, Dec 06, 2020 at 11:18:14 AM

Incoming

Seems like they will be delivered Wed and we will start shipping as soon as we get them.